The Directorate is responsible for reviewing and developing policy and legislation across the justice and community safety portfolio.
Our law enforcement regime maintains the public safety and social order of the community.
A variety of organisations and programs come together to identify and respond to crime, safety and justice priorities.
Information about the ways we promote, support and protect rights.
All about the Human Rights Act, how it works and the review process.
FOI gives members of the community a legally enforceable right to access documents held by government.
Access to a range of emergency response information.
Our emergency response framework.
Members of our community who respond in emergencies.
Safety considerations and information for personal and family wellbeing.
How we keep our community safe.
Information about the Infrastructure Safety and Security Grants Program.
Business obligations for safe workplaces.
Keeping ACT Government assets and information secure.
A national approach to security preparedness and planning.
How we keep safe on ACT roads.
The Directorate is responsible for legislation dealing with commercial regulation in the ACT.
In the ACT there are rights and responsibilities that regulate how business owners, their staff and their customers interact.
The Office of Regulatory Services undertakes activities to ensure compliance to regulations.
The Directorate educates the ACT community and industry on regulatory functions and obligations.
The Directorate is responsible to the Attorney-General, the Minister for Police and Emergency Services and the Minister for Corrections.
The Directorate plays a vital role in providing information and advice to the Minister and supporting ACT representation in national fora.
The Directorate's responsibility for government activities of justice administration, rights protection, business regulation and emergency services.
ACT Corrective Services delivers adult correctional and detention services.
ACT Courts and Tribunal deliver justice through sentencing in criminal cases and rulings in civil cases.
The ACT Emergency Services Agency is responsible for emergency management planning and response.
The ACT Government Solicitor provides legal advice and services to the ACT Government and its agencies.
The Legislation and Policy Branch provides policy advice and research services to develop ACT policies and legislation.
The Office of Regulatory Services undertakes registration and business regulation functions.
The Parliamentary Counsel’s Office provides legislative drafting and publishing services for ACT legislation.
Policing services in the ACT are purchased from the Australian Federal Police.
The Security and Emergency Management Branch is responsible for protection and emergency planning for all hazards, including counter-terrorism.
A number of independent statutory agencies are administered under the portfolio umbrella of justice and community safety.
Victim Support ACT provides specialised assistance to help victims of crime participate in the justice process.
The Director of Public Prosecutions provides independent and effective criminal prosecution services.
Elections ACT is responsible for conducting elections and referendums for the ACT.
The ACT Human Rights Commission promotes the human rights and welfare of people living in the ACT.
The Public Advocate protects the interests, rights and dignity of vulnerable people and those with a disability.
The Public Trustee provides independent, professional trustee and asset management services.
The Work Safety Commissioner promotes and educates stakeholders on matters relating to workplace safety in the ACT.
Media information relating to the justice and community safety portfolio.
This section details the ways to contact the Department as well as agency locations.
This section provides access to our searchable database of publications.
All enquiries to the Directorate can come via the facilities offered by Canberra Connect. Operators will be able to forward your calls to the correct area.
You can also submit questions, comment and feedback online via the Canberra Connect Online Customer Feedback system. You can choose to submit feedback anonymously. If you require a response, you will need to provide contact details.
GPO Box 158Canberra ACT 2601
Calls taken from 7am to 8pm AEDT Monday to Friday, 8am to 5pm AEDT Saturday and 9am to 5pm Sunday. Limited service available outside of these hours.
Contacting the Ministers
Correspondence for the Attorney-General, the Minister for Police and Emergency Services or the Minister for Workplace Safety and Industrial Relations can be addressed to:
ACT Legislative AssemblyGPO Box 1020Canberra ACT 2601
P: (02) 6205 0000 (9am-5pm, weekdays. Canberra Connect services out of hours calls.)F: (02) 6205 0535E: CORBELL@act.gov.auMinister's information and media releases are available on his website.
Correspondence for the Minister for Corrections can be addressed to:
P: (02) 6205 0005 (9am-5pm, weekdays. Canberra Connect services out of hours calls.)F: (02) 6205 0007E: RATTENBURY@act.gov.auMinister's information and media releases are available on his website.
Visit the JP area of this website and search the JP database.
All contact details are available on their websites.
Specific information for media is provided in the media room.
The Australian Government's interpreting service can supply telephone or on site interpreting. It is available 24 hours a day, 7 days a week, and is accessible from anywhere in Australia for the cost of a local call.
Other organisations that provide interpreting and translating services can be found in the yellow pages of the telephone book under 'Translations' and 'Interpreters'.
Translating web pages and short sentences
The following websites provide translation of short sentences and whole web pages into certain languages free of charge.
The ACT Government values feedback as a mechanism to assess its performance and improve the quality of its services and our staff.
The ACT Government Customer Service contact website is a central online facility providing access to a broad range of searchable answers to questions. It is also the central point for gathering and facilitating responses to feedback. All feedback submissions via any of the Canberra Connect facilities – phone, online, over the counter, or in writing, are directed to the Directorate.
Comments or concerns about ACT Government policies administered by the Justice and Community Safety Directorate should be directed to the Minister’s Office.
Comments or concerns about other government policies or individual circumstances should be directed to your State, Territory or Commonwealth parliamentary representative or the responsible State, Territory and Commonwealth Minister.
Feedback, suggestions or complaints received that relate to the performance, quality, and responsiveness of our services or our employees are considered and, where necessary, investigated.
Such investigations may follow specific processes depending on the service area. Access to feedback handling policies or mechanisms within the justice and community safety portfolio can be accessed at:
Office of Regulatory Service (ORS)
ACT Ambulance Service
ACT Corrective Services
Director of Public Prosecutions
Public Trustee for the ACT
Office of the Public Advocate
ACT Electoral Commission
The Directorate will not investigate feedback if:
Providing feedback, asking questions, or making a complaint can be done via the online facility at ACT Government Customer Service contact website.
Alternatively, written feedback can be addressed to:
Executive Director GovernanceJustice and Community Safety DirectoratePO Box 158CANBERRA ACT 2601
Contact Number: 620 74813
Email: JACS Enquiries
1. The Directorate endeavours to acknowledge the receipt of the feedback within two working days.
2. The Directorate will consider all feedback and determine the appropriate action and may request further information to assist in determining the appropriate action.
3. The appropriate actions may vary depending on the feedback but could include:
resolution of any issues raised in the feedback
provision of positive feedback to the employee(s) mentioned in the feedback
referral to a more appropriate body for consideration or formal investigation
dismissal of the feedback as there is no foundation, or it is trivial, mischievous or vexatious
revision of a policy, practice or procedure where feedback reveals systemic or procedural weaknesses
4. The Directorate will advise the person providing the feedback of the outcome of their feedback.
5. Where issues cannot be resolved, the Directorate will endeavour to advise the complainant and may also provide details of other review mechanisms.
The Directorate seeks to respond to feedback in a manner which is responsive, fair, respectful and which provides a quality outcome. This is in keeping with our Values. The Directorate endeavours to respond to feedback in a timely manner, and to keep the correspondents informed of the progress of their enquiry.
The Directorate treats all feedback confidentially. To effectively respond, the Directorate may seek further information from staff or may refer information on to other area to assist in resolving the matter.
A decision to not proceed in considering feedback will be made by persons who are not involved with the matter, the subject of the feedback, or who have a conflict of interest in the matter.
The Directorate will ensure that all feedback is reviewed at a senior level within the Directorate. Complaints received and the resolution of those complaints will be reported on regularly to the Director-General.
We want to continually improve the structure and content of this website. We are particularly keen to know:
When sending feedback about your experience please include the address (url) of the pages you refer to and a description of what actions you took before you encountered any error. This will help us to investigate the problem more fully.
All feedback can be sent to the Directorate's website administrator, or call 13 22 81.