Freedom of Information

The Justice and Community Safety (JACS) Directorate is committed to upholding the community’s right to access government information.

Under the Freedom of Information Act 2016, JACS strives to:

Open Access Strategy

The Directorate is committed to the continuous improvement of public accessibility of government information. The JACS Open Access Strategy outlines the information that the Directorate will proactively make available and the information that will be excluded from publishing, in line with the requirements of the FOI Act.

Searching for information

Applying for access to Government information

Under the Freedom of Information Act 2016, you can only apply to access documents. You can’t use this process to ask for answers to your questions.

To request access,  complete the FOI application form providing as much detail as possible on the scope of your request

The preferred lodgement method is via email.


Postal Address

Freedom of Information requests
Justice and Community Safety Directorate
GPO Box 158
Canberra City, ACT 2601

Apply to the correct Directorate or Minister

You will need to apply to the Directorate which has the documents you want to access.  If more than one Directorate has documents you are interested in, you may need to complete an application form and submit to each Directorate.  However, Directorates will attempt where reasonably possible to have one Directorate coordinate the whole request. Be aware that the Minister and the Directorate are separate and therefore, if you are interested in documents held by the Directorate and by the Directorate’s Minister, you will need to make two applications. If you apply only to the Directorate for access to documents, we cannot include the Minister’s Office in the search for documents. Similarly, if you apply to the Minister’s Office, the searches will be confined to that office only.

What happens after you apply to access information?

Once we receive your application we will review it to make sure it contains everything that we need to process it. Once we officially accept your application we will send you a written acknowledgement that your application has been received within 10 working days. If you don’t provide us with the requested information within the allocated timeframe, we may refuse to process your application due to it being non-compliant with section 30 of the Act.


Notice of decision

Once we have processed your request, we will send you a letter setting out the decision and the reasons for the decision. This letter will explain what documents were located and why you may have been refused access to documents (or parts of documents). It will also outline your rights of appeal if you are unhappy with the decision.

Time required to make decision

Under section 40 of the Act we have to make a decision on your application within 20 working days from the date of receiving a valid application. This period may be extended by 15 business days if another person or agency needs to be consulted as per section 40(2) of the Act. We also may negotiate an extension with applicants due to delays in locating documents, staff availability or workload. We may also request an extension of time through the Ombudsman’s Office, if an applicant refuses to agree to an extension and/or the application contains a large volume of information; or is complex and has potentially conflicting public interest factors.


You may be required to pay to access information in accordance with the following schedule:

  • A fee is payable for each page of information given in response to an application, excluding the first 50 pages, whether provided in printed or electronic format.

$0.35c per page (GST is not applicable)

  • A fee is payable for giving information to an applicant by post.

The actual cost of postage

  • A fee is payable for giving a printed copy of a record containing information to an applicant.

The actual cost of printing

  • A fee is payable for giving information contained in a sound or visual recording on electronic storage media (eg by USB, hard drive etc).

The actual cost of the electronic storage media

  • A fee is payable for information contained in a written transcript of a sound recording or a record in which words are in shorthand writing or in a codified form.

The actual cost incurred by the respondent in giving the information

  • A fee is payable for information that is not contained in a written record and is retrieved or collated using equipment that is usually available to the agency or Minister.

The actual cost incurred by the respondent in giving the information

Waiving charges

An agency must waive the fee if:

Amendment of Personal Information

You can apply to amend information containing your personal information you believe is inaccurate, misleading, out of date or incomplete. You need to have accessed the documents before you can apply to have them amended.