Human Rights Commission, Ombudsman & Information Privacy Commissioner Complaints Processing Standard Operating Procedure

21 December 2021
Revision:1
Human Rights
SOP

The Justice and Community Safety Directorate is committed to providing effective complaint resolution processes and values complaints as a source of information to improve our service delivery.

This Standard Operating Procedure outlines the process for registering, investigating and responding to complaints referred from the ACT Human Rights Commission, ACT Ombudsman and the Office of the Australian Information Commissioner.

Human Rights Commission, Ombudsman & Information Privacy Commissioner Complaints Processing Standard Operating Procedure