New Drop-In Service for Residential Tenancy Disputes

28 August 2020

To help support residential tenants and landlords resolve disputes arising out of the COVID-19 pandemic, the ACT has expanded the Residential Tenancy Mediation Service to include a new drop-in service.

The twice-weekly drop-in service is operated by Conflict Resolution Service at the Housing ACT shop front in Belconnen. The service will provide free guidance to tenants and landlords who have been impacted by the pandemic on how to resolve their residential tenancy disputes. Options for landlords and tenants may include temporary rent reductions, payment plans and rental grace periods, even if they do not want to pursue formal mediation.

As a long standing and trusted provider of alternative dispute resolution services in the ACT, Conflict Resolution Service will continue to help tenants and their landlords negotiate options and work collaboratively to agree on temporary measures that will keep people in their homes during this difficult time.

The Residential Tenancy Mediation Service is available for in-person enquiries on Tuesdays and Thursdays between 9:00am and 1:00pm at Housing ACT, Nature Conservation House cnr Emu Bank &, Benjamin Way, Belconnen. 

The Residential Tenancy Mediation Service is just one of the many new residential tenancy reforms and programs the ACT Government has introduced to help landlords and tenants impacted by the COVID pandemic. More information on how to access help as a tenant or occupant is available here. More information on how to access help as a landlord or real estate agent is available here.