Responding to Threatening, Abusive or Offensive Customers or Clients

01 February 2017
Revision:1
factsheet
offensive
threatening
Threatening; Abusive; Offensive; Customer; Relations; Response

The purpose of this information sheet is to complement the existing emergency arrangements by having a brief factsheet that can be kept close at hand and used in the event of a threatening, abusive or offensive customer or client.

Responding to Threatening, Abusive or Offensive Customers or Clients