ACT Public Safety Closed Circuit Television (CCTV) Network Annual Report 2021-22


Minister's Foreword

I am pleased to present the Public Safety CCTV Network Annual Report 2021-22 in accordance with the ACT Government’s Strategic Closed-Circuit Television (CCTV) Plan 2020-2022 (the CCTV Plan).

This Annual Report supports the ACT Government’s commitment to provide enhanced reporting on the Public Safety CCTV Network activities and achievements against the CCTV Plan.

The Public Safety CCTV Network remains an important part of the ACT Government’s focus on ensuring Canberra remains a safe and secure city for all residents. Data on the utilisation of the Public Safety CCTV Network in this report indicates that it remains effective tool to support ACT Policing to deter, investigate and prosecute crime in public open spaces and large venues.

In June 2022, I was pleased to release the new ACT Government Closed-Circuit Television (CCTV) Policy. The CCTV Policy sets clear whole-of-government requirements for the governance, installation and operation of CCTV systems across government. The CCTV Policy also sets out the legislative requirements and privacy protections for how this information should be handled under our strong ACT human rights framework. Public sector agencies will continue to implement the CCTV Policy in 2022-23.

In 2023, I look forward to further enhancing the strategic direction for the Public Safety CCTV Network to ensure it continues to support community safety, crime prevention and investigation and privacy.

Further information about the Public Safety CCTV Network is available on the JACS website here.

Shane Rattenbury MLA

Attorney-General

Public Safety CCTV Network Utilisation

In 2001, the ACT Government established the Public Safety CCTV Network (CCTV Network). The CCTV Network is managed by the JACS Security and Emergency Management Division (SEMD) and consists of approximately 100 cameras across multiple public open spaces and venues across the ACT.

Data on CCTV network utilisation is maintained by the Transport Canberra and City Services directorate and ACT Policing. Table A illustrates how the technology consistently  supports policing activities, particularly during the COVID-19 pandemic, to dispatch police resources to respond to incidents observed during CCTV monitoring. In the reporting period, there was a significant increase in the use of CCTV footage for criminal investigation or prosecution, which may reflect the sustained protest activity during 2021-22 in public spaces across the ACT.

Table A. CCTV Network Utilisation

Criminal offending in Glebe Park – Effectiveness of the Public Safety CCTV Network

In response to the Standing Committee on Public Accounts 5/2021 - Inquiry into the Auditor General’s Report No. 5 of 2021: Management of Closed-Circuit Television Systems, the ACT Government agreed to collect data on criminal offences in Glebe Park to report on the effectiveness of the CCTV Network in increasing public safety in the park.

The expansion of the CCTV Network to Glebe Park was commissioned in July 2021. Data provided by ACT Policing (Table B) indicates that there was a decline in the number of offences in the reporting period, with 12 offences recorded in Glebe Park compared to 17 offences in 2020-21. However, reporting over future years will confirm whether there is a sustained trend in reduced offending at Glebe Park.

Table B. Recorded offences in Glebe Park

Policy and Governance

In June 2022, the ACT Government released the Closed-Circuit Television (CCTV) Policy (CCTV Policy) to enhance accountability and support safer spaces and events across the ACT. The CCTV Policy replaced the 2009 Code of Practice for CCTV and establishes whole-of-government requirements for the governance, installation and operation of CCTV systems. It sets out the legislative requirements and privacy protections for how this information should be handled under our strong ACT human rights framework.

The CCTV Policy applies to all ACT Government directorates and authorities that operate CCTV systems. It sets out the legislative requirements and privacy protections for how this information should be handled under the ACT’s human rights framework. Implementation of the CCTV Policy will occur through 2022-23 and will be monitored by the Protective Security Working Group (PSWG).

The CCTV Policy addresses recommendations from both the Auditor-General’s Report on the Management of CCTV Systems and the ACT Legislative Assembly’s Standing Committee on Public Accounts Inquiry into the Auditor-General’s Report.

Public Safety CCTV Network Access – Roles and Responsibilities

In November 2021, JACS SEMD finalised a revised CCTV Roles and Responsibilities Standard Operating Procedure. This document identifies the roles provided with access to the Public Safety CCTV Network and the responsibilities and accountabilities of staff members.

Installations and Upgrades

The installation of eight new CCTV cameras was completed in Glebe Park, Canberra City during the reporting period. The 2018-19 ACT Government budget provided $475,000 towards CCTV upgrades and $190,000 was funded for this expansion. These cameras form part of the Public Safety CCTV Network and are accessible to ACT Policing.

Trials

Portable solar powered cameras continue to be utilised by the Public Safety CCTV Network for temporary CCTV installations where required, including for large events in the Territory such as Floriade in 2022.

Removals or Decommissions

No CCTV removals or decommissions undertaken by JACS in the reporting period.

Significant Public Safety CCTV Network Faults or Outages

No significant faults or outages were recorded in the reporting period.

Complaints against the CCTV Network

No complaints against the Public Safety CCTV Network were received by JACS in the reporting period.

Scrutiny of the Public Safety CCTV Network

ACT Auditor-General’s Report 5/2021: Management of Closed-Circuit Television Systems – Government Response tabled 9 November 2021

The ACT Government Response to the Auditor-General’s Report 5/2021 can be found here. Progress in implementing recommendations from this report can be found in the JACS 2021-22 Annual Report.

Standing Committee on Public Accounts 5/2021 - Inquiry into the Auditor General’s Report No. 5 of 2021: Management of Closed-Circuit Television Systems – Government Response tabled 9 June 2022

The ACT Government Response to the Standing Committee on Public Accounts 5/2021 can be found here. Progress in implementing recommendations from this report can be found in the JACS 2021-22 Annual Report.

Progress against the CCTV Strategic Plan 2020-22

In 2021-22, JACS continued to progress activities in the CCTV Strategic Plan 2020-22. Four activities were completed in the reporting period. Five activities have commenced, and one is yet to commence due to capacity constraints.

Priority AreasActivityStatus
ENHANCING SAFETY, SECURITY AND LOWERING CRIME1. Review of the Public Safety CCTV Monitoring Arrangements
Commenced

Progress in procuring an external provider to undertake a review of CCTV monitoring has been delayed by COVID-19 and capacity constraints.

JACS and ACT Policing continue to discuss opportunities to enhance the Public Safety CCTV Network to enhance public safety and crime deterrence.

2. Public Safety CCTV Network Expansion
Completed

JACS has completed the physical expansion of the Public Safety CCTV Network into Glebe Park, with eight CCTV cameras installed in mid-2021 to enhance the safety of the park and better support ACT Policing to investigate reported crimes and other operational matters in this location.

Three new CCTV cameras have also been installed in Dickson, Braddon and Civic. These new cameras expand the footprint of the Public Safety CCTV Network into popular public, commercial or entertainment areas to help ACT Policing better deter and investigate crime.

3. Evaluation of Solar Powered CCTV Trial
Commenced

JACS is undertaking a review of solar powered CCTV cameras to identify models suitable for use in the Public Safety CCTV Network. The results of this review will inform future procurement of solar powered cameras.

4. Expansion of the CCTV Network over the CBRfree Wi-Fi Network
Completed

The ACT Government has established formal contractual arrangements to permit the use of the CBRfree Wi-Fi Network to support the Public Safety CCTV Network. To date, five additional cameras have been deployed to priority locations in support of the expansion.

5. CCTV Support to Major Events
Completed (ongoing)

JACS has established a capability to provide CCTV support to major events through the use of fixed and portable CCTV monitoring equipment. To date, CCTV has been utilised at the 2020 National Multicultural Festival, 2021 Enlighten Festival and 2022 Floriade Festival.

The use of CCTV equipment to support major events will continue to enhance event management and support public safety.

CAPABILITY AND CONNECTEDNESS6. Integration of the Public Safety CCTV Networks and the Public Transport Operations Network
Completed

Public Safety CCTV Network cameras that have a field of view that supports transport operations and safety monitoring have been integrated with the Public Transport Operations Network.

7. Efficiency in CCTV Data Storage – Project ‘Bluesky’
Completed

During 2020-21, JACS successfully trialled the use of a Networked Video Recorder (NVR) to store information received from several CCTV systems in use across the ACT Government. The use of a single NVR has decreased duplication of resources and improved the efficiency of CCTV storage cost. A second NVR has now been installed.

8. Connection of the Canberra Theatre Centre CCTV Systems to the Public Safety CCTV Network
Commenced

An analysis of the Canberra Theatre Centre CCTV Systems has occurred to determine the technical requirements and costs involved to connect this system to the Public Safety CCTV Network.

Progress of this initiative will take into consideration the proposal to re-develop the Canberra Theatre Centre.

9. Hardware and Software Enhancements
Completed

JACS has completed the hardware and software upgrades funded in the 2018-19 Budget to provide technology enhancements to ACT Policing that support criminal investigations.

10. Access Review
Completed (ongoing)

A review of access has been incorporated into the annual reporting process for the Public Safety CCTV Network. The review ensures footage captured by the Public Safety CCTV Network is subject scrutiny and the access controls in place comply with information privacy legislation.

11. Networking other Government CCTV Systems
Completed

During 2020-21, JACS assessed the option of integrating live traffic camera monitoring with the Public Safety CCTV Network. Due to compatibility and differing purposes and objectives of the system, both will remain as separate options. Additional systems that may benefit public safety will continue to be considered on a case-by-case basis.

GOVERNANCE AND TRANSPARENCY12. CCTV Network Cost versus Benefit Assessment
Commenced

JACS SEMD has commenced discussions with external providers to undertake the cost-benefit analysis of the Public Safety CCTV Network. Once parameters, data and funding are agreed, this analysis will commence.

There are no options internal to ACT Government to progress this work.

13. ACT Government CCTV Policy
Completed

The CCTV Policy came into effect in June 2022.

14. Reporting
Completed (ongoing)

An Annual Report for the Public Safety CCTV Network has been established and is made publicly available via the Justice and Community Safety Directorate website.

15. CCTV Design Standard
Completed

In October 2021, DDTS implemented the DDTS Governance, Compliance and Risk Management for Security Systems and the DDTS Security Systems Standard.

The Governance, Compliance and Risk Management for Security Systems establishes the preferred minimum standard for all new systems including CCTV. ACT Government directorates who wish to install new CCTV systems must comply with the governance, compliance and risk management standards outlined in this document.

The Security Systems Standard (the Standard) aims to achieve whole of government consistency and standardisation for digital installations. The Standard provides detailed guidance for directorates seeking to purchase and install CCTV to ensure correct software, camera type, recording, programming and storage requirements are met.

The new CCTV Policy also includes a requirement for directorates to consult with DDTS and SEMD on new CCTV system installations.

16. Panel of CCTV Repair and Maintenance Providers
Not commenced

This initiative has not commenced due to capacity constraints.

ACT Property Group has established a panel of maintenance contractors, including for security.

INNOVATION17. Use of the Territory Radio Network (TRN) to support CCTV Information
Partially completed

The ACT Rural Fire Service utilises the Territory Radio Network (TRN) to support the relay of information from CCTV cameras used for remote fire detection and monitoring.

Expansion of the use of the TRN across the Public Safety CCTV Network to route CCTV information from remote locations has not commenced due to capacity constraints.

18. Trailer Mounted CCTV Capability
Completed

JACS trialled a trailer mounted CCTV capability at the 2021 Enlighten Festival. This capability was provided by ACT Policing and provided a reliable and effective means of establishing temporary CCTV monitoring.